Our barbershops strive to create the best barber experience in Austin. Every member of the team works hard to ensure we provide world class experience. In return our expectation is that you the client, will make every effort to be keep your scheduled appointment. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all of our valued clients as efficiently and effectively as possible given the limited amount of available appointments per week.
Thanks to our clients, barbers are often booked back to back. So to ensure that we deliver the best possible haircut, shave and customer service to our clients, we have allocated the necessary time to complete each service. Arriving on time for your scheduled appointment insures the proper time necessary for us to comfortably complete your services. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and we reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment.
6 hour advance notice is required for any appointment cancellations. You will receive an email and a text message a day before your booked appointment. The online booking service will allow you to cancel your appointments as necessary directly from your confirmation email. For any cancellation less than 6 hours, the client will be charged 50% of the missed service. Two consecutive cancellations in less than a 24 hour period will cause a client to lose their online scheduling privileges and we reserve the right to refuse future services to the client.
Failure to completely show up for a scheduled appointment will result in the above mentioned 50% of the missed service. We will use the Deposit made to book an appointment or the charge will reflect on the card on file. Furthermore, we reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.