15 DAYS GUARANTEE

Thank you for shopping on theoldesoul.com.

Online purchases(except final sale products, swimwear) made through theoldesoul.com can be returned within 15 days from the delivered date.

Return shipping fees are at the customer's own expense.

All return items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued. You are welcome to alternatively get a refund.

We do not accept returned items that were sent back directly without notifying us first.

Any addresses on the parcel is not approved as a return address. Returned package without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping cost for the returned packages are non-refundable.

RETURN PROCESS

Return shipping fees are at the customer's own expense.We do not accept returned items that were sent back directly without notifying us first.

Step 1: Please email our customer service representatives at hello@theoldesoul.com to request the return.
Step 2: After receiving your email with a return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.
Step 3: You will receive a refund within one week.We'll email you once processing your refund.

FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.

ORDER CANCELLATION

We offer a full refund if the order is cancelled within 24 hours of your purchase. You should submit a help ticket from Contact Us at hello@theoldesoul.com once your decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fees. We will process the refund within a week after receiving your return package. FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card. We will NOT accept an order cancellation request if the orders have been shipped.

CONTACT US

If you run into any issues, feel free to drop us an email at hello@theoldesoul.com